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Frequently Asked Questions2020-05-18T14:37:04+00:00
Is using your services more expensive than doing the planning myself?2020-05-22T10:37:31+00:00

No, by no means. Many people think that it must be significantly more expensive to hire someone professional. But in fact, due to our good business relations on the island and the higher volume of orders we normally receive cheaper or commissionable rates, which you would not receive as a direct customer, so that we can keep our agency fee low. Furthermore, there is the possiblity to issue invoices exempt from VAT, under certain conditions, which can mean signficant savings for you.

Obviously our services our not completely for free, but having us in charge will save you time looking for local transportation, reserving restaurants, negotiating with meeting locations, hiring audiovisual equipment, shows and interpreters…. Working with us, you benefit from our extensive local expertise and knowledge as well as from our excellent relationships with our suppliers when it comes to incentive and event planning. We believe that a good relationship is a key factor to get the best prices, flexibility and good onsite assistance. Finally you with us as a partner you will have one point of contact only, one contract and you only need to pay one bill.

To make a long story short: The time and effort saved can make it extremely cost-effective to work with us. 

What information should I provide you with to get a quote?2020-05-18T13:58:22+00:00

In order to prepare you a tailor made offer it would be great if you could include the following information about your project in your brief:

General:

  • Estimated number of participants?
  • Dates?
  • Goal of the event?
  • Pure Incentive or any meeting rooms required?
  • Which sector is the client working in?
  • Event Language?

Destination:

  • Is Mallorca already the chosen destination or are we in competition with others? If yes, do you know the other destinations?
  • Have they been to Mallorca before? If yes, what did they do? Would they like to repeat anything or shall we lookout for new experiences?

Accomodation:

  • Room type (TWIN / SINGLE / DOUBLE) and number
  • Category (stars)
  • Location: can it be anywhere on the island or do you have any preference? (beach/city/countryside/sea; distance from the airport – eg. Max. 1 hour driving distance)
  • Meeting room required? If so do you know the timing and set up requirements already?
  • Per person per night budget?

Participants:

  • Do you have any information with regards to age, gender, fitness and interests

Activities:

  • Do you have a rough schedule for the activities in mind? (From what time on; for how many hours)

Deadline / Competitors:

  • Do you have any deadline for the first proposal of hotels which we should keep in mind?
  • Did you contact more agencies on the island, if yes would you be able to share with us how many you contacted?

Budget:

  • Do you have an estimated budget?
When working with you, do I have to utilize all of your services or can I just pick one service?2020-05-18T16:32:26+00:00

You can select one, any, or all of the services that we provide. If you are only in need of a team-building activity or airport transportation for your group, that’s perfectly fine with us! But you should know: The more you book through us, the more attractive we can make our offer for you. Tax-free offers are only possible for projects where we take over the entire planning.

Can I give feedback – both positive and negativ on your services?2020-05-18T13:56:42+00:00
Of course. We highly value our customers #feedback as we aim to improve with each and every work we do. We feel very #blessed to have clients that not only appreciate our work, but are also happy to share their feedback publicly to tell others about their experience with us. If you would like to leave us a review too just contact us per mail: [email protected] All feedback is very much appreciated.
How long will it take to get my proposal?2020-05-17T19:46:03+00:00

When we take your enquiry, we will ask you when you need the proposal by and we will always try and meet this deadline. In general though, we can send you a first proposal with some ideas within 2 working days depending on the complexity of the event and our current workload. If you need an urgent answer, please mark this clearly in the subject of your email or call us directly. If you do not hear from us within one weekday, please call or send us a whats app message to make sure that your email has arrived well.

Do I need Travelers Insurance?2020-05-18T15:54:58+00:00

Nein, Sie sind nicht gesetzlich verpflichtet, eine Reiseversicherung abzuschließen. Zu Ihrer Beruhigung empfehlen wir Ihnen, dafür zu sorgen, dass Sie und Ihre Kollegen während Ihres Aufenthalts angemessen versichert sind. Unfälle können passieren, und es ist schwieriger, sie außer Haus zu bewältigen. Es lohnt sich nicht, es dem Zufall zu überlassen, wenn die Kosten so hoch sein können.  Die Standard-Reiseversicherung kann sich von Anbieter zu Anbieter unterscheiden, lesen Sie daher immer sorgfältig deren Bedingungen und Konditionen, bevor Sie sich zu einer Police verpflichten, um sicherzustellen, dass Sie den gewünschten Versicherungsschutz haben.

Do I need to pay tourist tax?2020-05-18T14:03:45+00:00

Yes. Since 1 July 2016, the Balearic Islands have imposed a so-called ‘Ecotasa’ (tourist tax),  which must be paid by all tourists who visit Mallorca. The tax was introduced to help inject funds into conserving the environment and to make tourism more sustainable for the islands ever-increasing population in the high-season. This will apply to all levels of holiday accommodation such as hotels and villas, in addition to cruise ships.

The amount you’ll have to pay will vary depending on when you travel and for how long, but it also depends on the type of accommodation you stay in. During 2020 tourists will be charged €1-4 per person per day. In our offer we will state how much eco tax applies for your booking.

Tourist tax is not included in our rates if not stated otherwise. Participants will have to pay this tax on arrival in the hotel.
Is Mallorca a safe destination?2020-05-18T17:06:50+00:00

Mallorca is a safe destination to visit, but you should use common sense. As with any tourist hot spot, petty theft and pickpocketing is common. Be sure to keep an eye on your valuables and be aware of your surroundings.

FAQ2020-05-18T14:12:15+00:00
Is using your services more expensive than doing the planning myself?2020-05-22T10:37:31+00:00

No, by no means. Many people think that it must be significantly more expensive to hire someone professional. But in fact, due to our good business relations on the island and the higher volume of orders we normally receive cheaper or commissionable rates, which you would not receive as a direct customer, so that we can keep our agency fee low. Furthermore, there is the possiblity to issue invoices exempt from VAT, under certain conditions, which can mean signficant savings for you.

Obviously our services our not completely for free, but having us in charge will save you time looking for local transportation, reserving restaurants, negotiating with meeting locations, hiring audiovisual equipment, shows and interpreters…. Working with us, you benefit from our extensive local expertise and knowledge as well as from our excellent relationships with our suppliers when it comes to incentive and event planning. We believe that a good relationship is a key factor to get the best prices, flexibility and good onsite assistance. Finally you with us as a partner you will have one point of contact only, one contract and you only need to pay one bill.

To make a long story short: The time and effort saved can make it extremely cost-effective to work with us. 

What information should I provide you with to get a quote?2020-05-18T13:58:22+00:00

In order to prepare you a tailor made offer it would be great if you could include the following information about your project in your brief:

General:

  • Estimated number of participants?
  • Dates?
  • Goal of the event?
  • Pure Incentive or any meeting rooms required?
  • Which sector is the client working in?
  • Event Language?

Destination:

  • Is Mallorca already the chosen destination or are we in competition with others? If yes, do you know the other destinations?
  • Have they been to Mallorca before? If yes, what did they do? Would they like to repeat anything or shall we lookout for new experiences?

Accomodation:

  • Room type (TWIN / SINGLE / DOUBLE) and number
  • Category (stars)
  • Location: can it be anywhere on the island or do you have any preference? (beach/city/countryside/sea; distance from the airport – eg. Max. 1 hour driving distance)
  • Meeting room required? If so do you know the timing and set up requirements already?
  • Per person per night budget?

Participants:

  • Do you have any information with regards to age, gender, fitness and interests

Activities:

  • Do you have a rough schedule for the activities in mind? (From what time on; for how many hours)

Deadline / Competitors:

  • Do you have any deadline for the first proposal of hotels which we should keep in mind?
  • Did you contact more agencies on the island, if yes would you be able to share with us how many you contacted?

Budget:

  • Do you have an estimated budget?
When working with you, do I have to utilize all of your services or can I just pick one service?2020-05-18T16:32:26+00:00

You can select one, any, or all of the services that we provide. If you are only in need of a team-building activity or airport transportation for your group, that’s perfectly fine with us! But you should know: The more you book through us, the more attractive we can make our offer for you. Tax-free offers are only possible for projects where we take over the entire planning.

Can I give feedback – both positive and negativ on your services?2020-05-18T13:56:42+00:00
Of course. We highly value our customers #feedback as we aim to improve with each and every work we do. We feel very #blessed to have clients that not only appreciate our work, but are also happy to share their feedback publicly to tell others about their experience with us. If you would like to leave us a review too just contact us per mail: [email protected] All feedback is very much appreciated.
How long will it take to get my proposal?2020-05-17T19:46:03+00:00

When we take your enquiry, we will ask you when you need the proposal by and we will always try and meet this deadline. In general though, we can send you a first proposal with some ideas within 2 working days depending on the complexity of the event and our current workload. If you need an urgent answer, please mark this clearly in the subject of your email or call us directly. If you do not hear from us within one weekday, please call or send us a whats app message to make sure that your email has arrived well.

Do I need Travelers Insurance?2020-05-18T15:54:58+00:00

Nein, Sie sind nicht gesetzlich verpflichtet, eine Reiseversicherung abzuschließen. Zu Ihrer Beruhigung empfehlen wir Ihnen, dafür zu sorgen, dass Sie und Ihre Kollegen während Ihres Aufenthalts angemessen versichert sind. Unfälle können passieren, und es ist schwieriger, sie außer Haus zu bewältigen. Es lohnt sich nicht, es dem Zufall zu überlassen, wenn die Kosten so hoch sein können.  Die Standard-Reiseversicherung kann sich von Anbieter zu Anbieter unterscheiden, lesen Sie daher immer sorgfältig deren Bedingungen und Konditionen, bevor Sie sich zu einer Police verpflichten, um sicherzustellen, dass Sie den gewünschten Versicherungsschutz haben.

Do I need to pay tourist tax?2020-05-18T14:03:45+00:00

Yes. Since 1 July 2016, the Balearic Islands have imposed a so-called ‘Ecotasa’ (tourist tax),  which must be paid by all tourists who visit Mallorca. The tax was introduced to help inject funds into conserving the environment and to make tourism more sustainable for the islands ever-increasing population in the high-season. This will apply to all levels of holiday accommodation such as hotels and villas, in addition to cruise ships.

The amount you’ll have to pay will vary depending on when you travel and for how long, but it also depends on the type of accommodation you stay in. During 2020 tourists will be charged €1-4 per person per day. In our offer we will state how much eco tax applies for your booking.

Tourist tax is not included in our rates if not stated otherwise. Participants will have to pay this tax on arrival in the hotel.
Is Mallorca a safe destination?2020-05-18T17:06:50+00:00

Mallorca is a safe destination to visit, but you should use common sense. As with any tourist hot spot, petty theft and pickpocketing is common. Be sure to keep an eye on your valuables and be aware of your surroundings.

How many tourists visit Mallorca?2020-05-12T10:23:35+00:00

Mallorca is the most visited of the Balearic Islands with more than 10 million tourists each year.

What is the population of Mallorca?2020-05-11T14:36:21+00:00

Mallorca is the most populous island in the Balearic Islands. It had an officially estimated population of 896,038 inhabitants at the start of 2019.

What languages are spoken in Mallorca?2020-05-11T14:37:10+00:00

Mallorca has two official languages: Catalan (spoken as the local dialect Mallorquín), the island’s
language, and Spanish, the official language of Spain. However, it is very common to be served
or find restaurant menus in several languages due to the great number of tourists visiting Mallorca.

What is the weather like in Mallorca?2020-05-11T14:39:08+00:00

We have 300 days of sunshine every year in Mallorca. Thanks to Mallorca’s situation the winters are mild and summers not too hot. September and October are beautiful warm days without being too hot and the sunbathing season often lasts well into November.

When is the best time to go to Mallorca?2020-05-18T16:55:03+00:00

Most holidaymakers choose the summer months for a beach holiday in Mallorca. However mild winters with pleasant temperatures make the island a year round destination. Low season can be especially interesting for MICE clients as many providers are willing to make special offers and walk an extra mile for their clients. If you have not chosen any specific dates yet, ask us for dates with special promotions in order to get the best possible rates.

What does “DMC” mean?2020-05-18T13:49:16+00:00

“DMC” stands for “Destination Management Company”, and represents a type of company that is locally licenced and specialises in the planning and implementation of unique and tailor-made travels and events in its country.

Where is Mallorca Elements located?2020-05-11T15:03:52+00:00

We are based in Sa Coma on the east coast of the island, but always on the move. So if you want to meet us at any other point of the island – just let us know and we will surely find the perfect location to meet up with you.

Are you legally allowed to offer full service eventplanning for me?2020-05-18T14:05:56+00:00

Mallorca Elements is a fully registered travel and full service event agency with its valid official travel agency license  nº AVBAL/762 provided by the Balearic Government. We meet all legal requirements to organize your events with warranty.

Our clients are protected by our valid licenses and insurances! Please get in touch with us if you want to know more.

Why should I choose you versus other agencies?2020-05-18T14:06:39+00:00

There are many DMCs and event planners around  here in Mallorca and they most certainly all have their strengths and weaknesses, some are even great friends and partners of us. Apart from a few black sheep, let’s assume that all agencies and planners have specific know-how, work professionally and already have experience in their field.

How to choose the best DMC for you?

The best way is simply getting to know the possible candidates. Here are a few facts that will help you get to know us better:

  • #passion As an owner-managed agency, we can guarantee that we put our heart and soul into every project. We all know that it is very different if you are “only” employed or working for your own existence. Mallorca Elements is not only a 9-5 job, it is something we choose to dedicate big parts of our life to daily.

  • #commitment Here at Mallorca Elements we believe in the high importance of a personal connection to our clients. You have exactly one contact person from start to finish, so that no information is lost in countless project handovers.

  • #goodvibesonly From the experience of past projects we know that ideally we stand together like friends at the end of a great project and are pleased and proud about what we have put together. We are happy to provide you with references of happy clients we had the pleasure to work with so far.

  • #honesty It is one of our main focuses to establish longlasting, trustful and honest business relationships with our partners, providers and clients. In order to achieve this, we are commited to have a good and open communication, be transparent and clear about all ongoing working processes and treat each other with respect. 

In the end we just need to “click” with each other. Choose the planner you feel the most comfortable with and everything will be fine. If you want to know more about us, click here  or just get in touch with us.

How can I get in touch with you?2020-05-20T19:46:17+00:00

We’re always here to help with any questions that come up through a variety of communication channels. Please click here for our ‘Contact Us’ page with all the contact details that you may need.

Our customer service opening hours are Monday to Friday 10am to 5pm.

For immediate help out of hours please contact us via a Whats App message and we will get back to you as soon as we can. Please only do so if the issue is urgent. Otherwise, give us a call within our usual opening hours or email us and we’ll deal with your enquiry as soon as possible.

What is the meaning of the acronym MICE?2020-05-18T16:43:50+00:00

The term “MICE” in the context of travel is an acronym for “Meetings, Incentives, Conferences, Exhibitions“, or sometimes called “Meetings, Incentives, Conferences, Events”. The MICE market refers to a specialized niche of group tourism dedicated to planning, booking, and facilitating conferences, seminars, and other events.

Will I be expected to pay tips?2020-05-18T14:02:14+00:00

In Mallorca tips are an important component of employees’ incomes in the service industry even though service is officially included in most bills. However, tipping is not included in our prices as we believe it is your decision whether or not to tip. If you are satisfied with the service provided we would recommend to be generous. We all know that demanding MICE groups usually mean additional work for the staff. Unfortunately, however, especially with group bookings, tips are often forgotten, as normally everything is already paid for. If you like, we can agree to determine a part of the budget for tips beforehand and we will take care to distribute it accordingly.

Remember, your tip says more about you than the person you’re leaving it for. Tipping well shows that you’re grateful for the service and have a generous spirit. 

Where exactly is Mallorca?2020-05-18T14:08:43+00:00

Mallorca is one of the Balearic Islands located on the western Mediterranean Sea, near the eastern
coast of the Iberian Peninsula.

How to get to Mallorca?2020-05-18T14:08:58+00:00

Mallorca is well connected with all the different parts of Spain and with the world’s major cities.
It is an average of two hours by air from most European capitals. Palma Airport, or PMI (IATA airport code), is the main point of entry for visitors arriving to Mallorca. It’s the third busiest airport in Spain, only surpassed by Madrid Barajas and El Prat-Barcelona. Summer is the busiest period and it is operational throughout the year.

Another way to travel to Mallorca is by sea. There are regular ferry lines which connect Mallorca with the other Balearic Islands and with the cities of Barcelona, Valencia and Denia. It is also a departure and stopover point for many pleasure cruises.

How many tourists visit Mallorca?2020-05-12T10:23:35+00:00

Mallorca is the most visited of the Balearic Islands with more than 10 million tourists each year.

What is the population of Mallorca?2020-05-11T14:36:21+00:00

Mallorca is the most populous island in the Balearic Islands. It had an officially estimated population of 896,038 inhabitants at the start of 2019.

What languages are spoken in Mallorca?2020-05-11T14:37:10+00:00

Mallorca has two official languages: Catalan (spoken as the local dialect Mallorquín), the island’s
language, and Spanish, the official language of Spain. However, it is very common to be served
or find restaurant menus in several languages due to the great number of tourists visiting Mallorca.

What is the weather like in Mallorca?2020-05-11T14:39:08+00:00

We have 300 days of sunshine every year in Mallorca. Thanks to Mallorca’s situation the winters are mild and summers not too hot. September and October are beautiful warm days without being too hot and the sunbathing season often lasts well into November.

When is the best time to go to Mallorca?2020-05-18T16:55:03+00:00

Most holidaymakers choose the summer months for a beach holiday in Mallorca. However mild winters with pleasant temperatures make the island a year round destination. Low season can be especially interesting for MICE clients as many providers are willing to make special offers and walk an extra mile for their clients. If you have not chosen any specific dates yet, ask us for dates with special promotions in order to get the best possible rates.

What does “DMC” mean?2020-05-18T13:49:16+00:00

“DMC” stands for “Destination Management Company”, and represents a type of company that is locally licenced and specialises in the planning and implementation of unique and tailor-made travels and events in its country.

Where is Mallorca Elements located?2020-05-11T15:03:52+00:00

We are based in Sa Coma on the east coast of the island, but always on the move. So if you want to meet us at any other point of the island – just let us know and we will surely find the perfect location to meet up with you.

Are you legally allowed to offer full service eventplanning for me?2020-05-18T14:05:56+00:00

Mallorca Elements is a fully registered travel and full service event agency with its valid official travel agency license  nº AVBAL/762 provided by the Balearic Government. We meet all legal requirements to organize your events with warranty.

Our clients are protected by our valid licenses and insurances! Please get in touch with us if you want to know more.

Why should I choose you versus other agencies?2020-05-18T14:06:39+00:00

There are many DMCs and event planners around  here in Mallorca and they most certainly all have their strengths and weaknesses, some are even great friends and partners of us. Apart from a few black sheep, let’s assume that all agencies and planners have specific know-how, work professionally and already have experience in their field.

How to choose the best DMC for you?

The best way is simply getting to know the possible candidates. Here are a few facts that will help you get to know us better:

  • #passion As an owner-managed agency, we can guarantee that we put our heart and soul into every project. We all know that it is very different if you are “only” employed or working for your own existence. Mallorca Elements is not only a 9-5 job, it is something we choose to dedicate big parts of our life to daily.

  • #commitment Here at Mallorca Elements we believe in the high importance of a personal connection to our clients. You have exactly one contact person from start to finish, so that no information is lost in countless project handovers.

  • #goodvibesonly From the experience of past projects we know that ideally we stand together like friends at the end of a great project and are pleased and proud about what we have put together. We are happy to provide you with references of happy clients we had the pleasure to work with so far.

  • #honesty It is one of our main focuses to establish longlasting, trustful and honest business relationships with our partners, providers and clients. In order to achieve this, we are commited to have a good and open communication, be transparent and clear about all ongoing working processes and treat each other with respect. 

In the end we just need to “click” with each other. Choose the planner you feel the most comfortable with and everything will be fine. If you want to know more about us, click here  or just get in touch with us.

How can I get in touch with you?2020-05-20T19:46:17+00:00

We’re always here to help with any questions that come up through a variety of communication channels. Please click here for our ‘Contact Us’ page with all the contact details that you may need.

Our customer service opening hours are Monday to Friday 10am to 5pm.

For immediate help out of hours please contact us via a Whats App message and we will get back to you as soon as we can. Please only do so if the issue is urgent. Otherwise, give us a call within our usual opening hours or email us and we’ll deal with your enquiry as soon as possible.

What is the meaning of the acronym MICE?2020-05-18T16:43:50+00:00

The term “MICE” in the context of travel is an acronym for “Meetings, Incentives, Conferences, Exhibitions“, or sometimes called “Meetings, Incentives, Conferences, Events”. The MICE market refers to a specialized niche of group tourism dedicated to planning, booking, and facilitating conferences, seminars, and other events.

Will I be expected to pay tips?2020-05-18T14:02:14+00:00

In Mallorca tips are an important component of employees’ incomes in the service industry even though service is officially included in most bills. However, tipping is not included in our prices as we believe it is your decision whether or not to tip. If you are satisfied with the service provided we would recommend to be generous. We all know that demanding MICE groups usually mean additional work for the staff. Unfortunately, however, especially with group bookings, tips are often forgotten, as normally everything is already paid for. If you like, we can agree to determine a part of the budget for tips beforehand and we will take care to distribute it accordingly.

Remember, your tip says more about you than the person you’re leaving it for. Tipping well shows that you’re grateful for the service and have a generous spirit. 

Where exactly is Mallorca?2020-05-18T14:08:43+00:00

Mallorca is one of the Balearic Islands located on the western Mediterranean Sea, near the eastern
coast of the Iberian Peninsula.

How to get to Mallorca?2020-05-18T14:08:58+00:00

Mallorca is well connected with all the different parts of Spain and with the world’s major cities.
It is an average of two hours by air from most European capitals. Palma Airport, or PMI (IATA airport code), is the main point of entry for visitors arriving to Mallorca. It’s the third busiest airport in Spain, only surpassed by Madrid Barajas and El Prat-Barcelona. Summer is the busiest period and it is operational throughout the year.

Another way to travel to Mallorca is by sea. There are regular ferry lines which connect Mallorca with the other Balearic Islands and with the cities of Barcelona, Valencia and Denia. It is also a departure and stopover point for many pleasure cruises.

About our work

Mallorca Elements is a boutique DMC based in Mallorca dedicated to providing authentic local experiences, tailored to your individual needs. We are committed to creating a genuine human connection and partnership with you in order to run your event successfully.